Magento Commerce

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Shipping and Delivery Policy

Shipping Address and Notifications

During the checkout process, we will ask you to fill out the address you wish your products to be shipped to. When a purchase is made, you will be notified via email the details of your purchase including your specified Shipping Address. Changes to these shipping details can be made before an item is shipped. We reserve the right to cancel orders and give a full refund to customers if for some reason shipping cannot be made.

 

Shipping Methods and Carriers

We use registered international courier companies to fulfill and ship orders placed by customers.  Most orders are shipped by DHL.

 

Shipping Destinations

Available shipping destinations include the addresses in Taiwan, Korea, Singapore, Indonesia, Thailand, Vietnam, Malaysia, Philippines, India, Australia and New Zealand. Customers will not be able to purchase products that need to be shipped to addresses beyond those given as choices. We reserve the right to cancel orders and give a full refund to customers if for some reason shipping cannot be carried out to a given address.

 

Shipping Costs

Our shipping charges are determined by the quantity of products ordered as well as the final destination of your order. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

International Taxes, Duties and Customs Fees

DFI ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies, please contact your local customs office.

The international courier will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package.

We reserve the right to charge a restocking fee and recover costs billed to us in the event that you refuse an international shipment because of duties and customs charged by your country. 

Note to Customer: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.

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